Most of our items are shipped via UPS Ground or USPS Priority Mail.
You must provide a valid street address for any order we ship via UPS. UPS will not deliver to a PO Box. We charge a $10 fee for giving an incorrect shipping address. Please allow additional time for shipments to APO/FPO addresses. During the check out process, you will be given shipping options of UPS Ground, 3 Days Air, 2nd Day Air, or Next Day Air. UPS Next Day Air is only available to the 48 contiguous United States where UPS overnight delivery is available (UPS does not ship to PO Boxes). If your address qualify for Next Day Air, you can expect delivery according to the following schedule:

Inspecting Your Delivery

We guarantee our products, however, sometimes accidents happen along the way. If you discover that your order has been damaged in any way during shipping, you are responsible for reporting it within 48 hours of delivery. In the case of damaged contents or any shipping discrepancies, please Contact Us for assistance immediately.

Delivery Times

Upon receiving your order and verifying payment information, you can expect your order to be shipped the same day (via UPS as shipping carrier) if ordered before 2:00 pm pacific time and your item is in our current inventory. If you choose USPS as shipping carrier, you can expect your order to be shipped the next day. Order placed on Saturday & Sunday will not be processed until following Monday.

If you order an item and it is out of stock, we will contact you right away to let you know.For out of stock items and custom order items, you will receive a “good-faith” estimate of a reliable delivery date. In the event that you are operating on a restricted time frame, every effort will be made to expedite your order once we have been notified. In the event that an extended delay is anticipated on your order, you will be promptly notified and can make your decision at that time to either wait for your order or cancel.
Out of stock items and custom order items may take 4 to 8 weeks for delivery. This timeline is considered to be an estimate.

Order Tracking

We will email you the tracking number for your package once the package is shipped.

Return Policy

Incorrect Product or Style Delivered

If you discover that the incorrect product has been shipped to you, please Contact Us immediately to arrange a replacement or a full refund.

Other Returns 

We hope you love your new shoes! However, we understand that sometimes the shoe you ordered is not your sole mate. If you decide you would like to return an item for any reason you may do so within 21 days of the delivery of your order.  We do not exchange or refund worn shoes, when trying on your shoes, we recommend doing so over a soft carpet.

Returned shoes that have been worn, damaged, or have accessories missing will not be accepted. Please make sure you return the shoes in the condition they were received.

To return your shoes, please fill out the return exchange form according to your shoe brand and send it with the shoes in the original packaging to the address on the form. For your own security, be sure to get a tracking number. You are responsible for shipping costs.

No returns or exchanges will be accepted after 21 days of the delivery date of the product.

If the returned shoes meet our requirements, a refund will be issued within 5 – 14 days of the receipt of the product.